Frequently Asked Questions

Make sure everyone is safe, then call ClassONE 24/7 at 844-425-2771 and notify your insurance company. Don’t re-enter a structure that may be unsafe. If it’s safe, take photos of the damage before anything is moved. See our after-the-fire checklist.

Emergency services are the immediate steps that protect your property after damage: board-up, tarping, water extraction and drying equipment. Acting fast helps prevent secondary damage like mold.

Our emergency team is available 24/7, with a 1-hour emergency response.

Many policies cover sudden, accidental damage such as fire, burst pipes and storms, but your insurance carrier makes the final coverage decision. ClassONE works directly with your adjuster, documents the damage and prepares a detailed estimate to support your claim.

Many homeowners policies include Additional Living Expenses (ALE), sometimes called “loss of use” coverage, which may help with hotel or rental costs when your home is unlivable. Eligibility and limits depend on your policy, so ask your adjuster early. ClassONE can provide the repair timeline and documentation your carrier may request.

A supplement is a request to your insurance company to add items to the approved scope when hidden damage or required code upgrades are found during repairs. ClassONE prepares and submits the documentation; your carrier decides whether to approve it.

A change order is work you choose to add beyond the approved insurance scope, such as upgraded materials or design changes. Change orders are generally not covered by insurance, may extend your completion date, and require a 50% deposit before the work begins.

Your insurance company typically releases funds in stages. ClassONE requests each draw as project milestones are reached, and your insurance or mortgage company may inspect progress before releasing funds.

Remediation stops and removes the source of a problem, like water, mold or soot. Restoration repairs and rebuilds your property to its pre-loss condition. ClassONE handles both, from emergency mitigation to final repairs.

An estimator documents the damage and builds a detailed estimate, then works with your adjuster to reach an approved scope. Insurance approval often takes 2–4 weeks, depending on your carrier.

We provide estimated start and completion dates. Insurance delays, weather, material availability, supplements and change orders can affect the timeline, and your Project Manager will update you promptly on any changes.

Your Project Manager is your single point of contact. They handle permits, scheduling and inspections, guide your material selections (including showroom visits), and keep you updated throughout.

Yes. ClassONE provides a one-year workmanship warranty, beginning when you sign the Certificate of Completion after your final walkthrough.

Yes. ClassONE restores commercial and multi-unit properties and can coordinate directly with your tenants on scheduling and access, so you can stay focused on running your property. Ask about PriorityONE, our priority-response program for commercial properties, launching January 2027.