Frequently Asked Questions

Emergency Services are the immediate actions required to secure your property after property damage. These services can include securing, boarding up or tarping a property following fire, water, storm, or other unforeseen disasters. It can also include specialized equipment set up to minimize further damage, like dehumidification or water extraction. 

Property restoration is a specialized service focused on returning your property to its pre-loss condition after incidents such as fire, water, storm, or other unforeseen property damage. Unlike new construction or home improvement projects, property restoration addresses only the damages resulting from the initial loss and is typically covered by your insurance policy.  

Remediation stops and removes the source of a problem to prevent further damage or health risks. It refers to the cleanup that’s necessary after catastrophic damage. 

Restoration is the process of returning a property to its original condition through repairing and rebuilding after damage. 

Property restoration involves restoring a property back to its original condition after damage caused by disasters such as water, fire, storms, or other unforeseen events. It can encompass a wide range of services, including: content cleaning; structural drying; mold remediation; odor elimination; repairs; rebuilding; and others. 

We assign an estimator to assess the damage to your property and create a repair estimate using insurance industry software. The estimator will work closely with your insurance adjuster to reach an approved scope. You can expect an insurance approval timeline of around 2-4 weeks, or longer, depending on your insurance company. During this time, ClassONE® will assist you in addressing any insurance-related issues to ensure coverage and budget alignment. In fact, we stay in communication with your adjuster on any updates regarding your claim during the entire process.

Restoration work will begin once a contract with ClassONE® is signed and the insurance company approves our proposed scope and budget. At that point, a Project Manager is assigned to your project as the primary point of contact throughout the restoration and reconstruction phases. Your Project Manager will be responsible for obtaining necessary permits, coordinating and scheduling repairs, as well as managing material orders and deliveries. Additionally, they will handle supplements and change orders and will oversee the project's budget and timeline.

At ClassONE®, we provide estimated start and completion dates for repairs. Typically, we finish repairs by the projected date.

However, unforeseen factors like insurance delays, weather, or material shortages may impact the timeline. Supplements and change orders can also alter the target completion date. Your Project Manager will inform you of any delays promptly.

During the repair process, your Project Manager will provide regular updates on permits, schedules, and inspections. They will guide you in choosing materials like kitchen design, roofing, siding, and more. Additionally, they will assist with showroom visits and provide selection sheets for your choices. They'll also manage the documentation for any supplementary items or change orders. It is important to follow your Project Manager’s guidance on returning to your property during the repair process as it is an active job site. 

During restoration and repair, ClassONE® coordinates with your insurance and possibly your mortgage company to ensure work aligns with the contract. 

Your insurance company initially releases deposit funds to start. ClassONE® requests additional funds as milestones are reached. Insurance and mortgage companies, if involved, may ask to inspect progress at milestones. You will need to work with ClassONE and your mortgage company to schedule inspections as these milestones are reached. Additionally, Mortgage companies may co-sign insurance payments. A final draw occurs near project completion.

Change orders formally request work beyond a project's original scope, like additional materials or design changes. They can potentially change the Target Completion Date. They're generally not covered by insurance, so property owners must pay these costs in addition to the current contracted amount. A 50% deposit is required to start the additional materials or design changes.  

A supplement is a necessary adjustment to the initially approved scope of work, as submitted to and approved by your insurance company. This adjustment becomes essential during the restoration and reconstruction process when unforeseen elements, such as required code upgrades, are identified. Typically, when these code upgrades are needed, your insurance company will cover the additional costs associated with them. 

ClassONE will work with your insurance company to ensure these are covered. If they ultimately are not covered by your insurance, the costs would be the property owner’s responsibility. 

Yes! ClassONE® offers a one-year workmanship warranty. This warranty period begins upon the client's signing of the Certificate of Completion (COC).  At the end of the job, your Project Manager will conduct a final walkthrough of your property to ensure your satisfaction. 

Once you are satisfied, you will be required to sign the COC, which will serve as the commencement date for your warranty period. The COC can be signed prior to the completion of final punch list items, typically when occupancy has been approved for the property.