Frequently Asked Questions

Property restoration is a specialized service focused on returning your property to its pre-loss condition after incidents such as fire, water, or storm damage. Unlike new construction or home improvement projects, property restoration addresses only the damages resulting from the initial loss and is typically covered by your insurance policy. 

Even before your contract was signed, ClassONE® had likely already been coordinating with your insurance adjuster on needed repairs. For this process, we assign an estimator to assess the damage to your property and create a repair estimate using insurance industry software. 

You can expect an insurance approval timeline of around 2-4 weeks, or longer, depending on your insurance company. During this time, ClassONE® will assist you in addressing any insurance-related issues to ensure coverage and budget alignment. In fact, we stay in communication with your adjuster on any updates regarding your claim during the entire process.

Restoration work will begin once a contract with ClassONE® is signed and the insurance company approves our proposed scope and budget. At that point, a Project Manager will be assigned to your project as the primary point of contact throughout the restoration and reconstruction phases. This individual will be responsible for obtaining necessary permits, coordinating and scheduling repairs, as well as managing material orders and deliveries. 

Additionally, they will handle supplements and change orders and will oversee the project's budget and timeline.

At ClassONE®, we provide estimated start and completion dates for repairs. Typically, we finish repairs by the projected date.

However, unforeseen factors like insurance delays, weather, or material shortages may impact the timeline. Your Project Manager will inform you of any delays promptly.

During the repair process, your Project Manager will provide regular updates on permits, schedules, and inspections. They will guide you in choosing materials like kitchen design, roofing, siding, and more. Additionally, they will assist with showroom visits and provide selection sheets for your choices. They'll also manage the documentation for any supplementary items or change orders.

During restoration and repair, ClassONE® coordinates with your insurance and possibly your mortgage company to ensure work aligns with the contract. Your insurance company initially releases deposit funds to start. ClassONE® requests additional funds as milestones are reached.

Insurance and mortgage companies, if involved, inspect progress. Mortgage companies may co-sign insurance payments. A final draw occurs near project completion.

Change orders formally request work beyond a project's original scope, like additional materials or design changes. They're generally not covered by insurance, so property owners must pay these costs. A 50% deposit starts the work, and any change order exceeding $10,000 will require a separate contract.

A supplement is a necessary adjustment to the initially approved scope of work, as submitted to and approved by your insurance company. This adjustment becomes essential during the restoration and reconstruction process when unforeseen elements, such as required code upgrades, are identified. Typically, when these code upgrades are needed, your insurance company will cover the additional costs associated with them.

Yes! ClassONE® offers a one-year workmanship warranty. This warranty period begins upon the client's signing of the Certificate of Satisfaction (COS) at the conclusion of the project. At the end of the job, your Construction Manager will conduct a final walkthrough of your property to ensure your satisfaction. 

Once you are satisfied, you will be required to sign the COS, which will serve as the commencement date for your warranty period. Please review your contract for detailed information on warranty coverages, exclusions, and limitations.

Property restoration involves restoring a property back to its original condition after damage caused by disasters such as water, fire, storms, or other unforeseen events. It can encompass a wide range of services, including:

• Content cleaning
• Structural drying
• Mold remediation
• Odor elimination
• And many more

Remediation stops and removes the source of a problem, such as mold or contaminants, to prevent further damage or health risks. It refers to the cleanup that’s necessary after catastrophic damage. 

Restoration is the process of returning a property to its original condition through repairing and rebuilding after damage. 

There are a lot of variables that determine the cost, some of which include:

• Size of the property
• Extent of the damage
• Structural repairs

Many fire restoration costs are covered by homeowners' insurance, and we at ClassONE® can assist with the claims process to ensure you get the maximum coverage.